• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-26-2017 04:20 AM

HP Recommended
Product: pavilion 15
Operating System: Microsoft Windows 8 (64-bit)
I can not recover my os from recovery cd
1 REPLY 1

‎04-27-2017 08:59 AM

HP Recommended

Greetings @boradprashant, 

 

Thanks for the post and Welcome to HP Forums, 

 

I understand that you are unable to install OS using the recovery kit.

Not to worry, I will be glad to help. 

Have you tried any troubleshooting steps on your own?

Was the recovery kit created on the same computer?

May I know the exact product number of your computer? Click here for assistance. (Please do not share the serial number of your computer.)

Do you get any errors while running the recovery on your computer?

 

Recommend you to perform a hard reset on your computer. Click here. 

Turn the computer on and keep tapping F2 repeatedly on startup to enter system test. 

Please run a system test on the computer to make sure all the components are working correctly. Click here. 

Once all the test pass, please do a hard reset again. 

Turn the computer on and keep tapping F10 repeatedly on startup to enter BIOS. 

Please do a BIOS defaults. 

Make sure secure boot is enabled and the legacy boot is disabled.

Save and Exit and try to run the recovery manager. 

This should help you perform a recovery on the computer. 

 

Let me know how it goes. 

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.