laptop smoking

[Anuj96]

When i powered on my laptop suddenly it started smoking and there was nothing on the screen. So i opened the back of my laptop to check what is the problem , there i saw the hardrive connecting wire to the motherboard is burnt . The laptop is still within warranty.
What should I do ?

[parvez_tech]

Hi,

Do not use the computer now. Leave the battery out and disconnect any cables connected. Then call HP technical Support and they will be able to take care of the problem.

[Enki007 · Accepted solution]

Hello

If the unit is under warranty, please contact HP Technical Support For Consumer Products at 1-800-474-6836.

The technical support team will assist you.

Hope this helps, for any further queries reply to the post and feel free to join us again
 
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[SamHP2012]

Hello, 

Please contact HP Support, this most likely needs a new system board and that would be handled with warranty support. 🙂 1-800-474-6836

[Anuj96]

Thankyou,

for your reply, but when i dail the number you provided it says the number does not exists. Please help.

[saravanang]

Dear Sir ,
The smoking laptop is broken, possibly due to a faulty or insufficient power supply.you should always run the correct voltage, insufficient watts will have the same effect, the laptop draws more than the adapter can supply and it overheats, sometimes with dire consequences as I think you have found out. 

The laptop purchase under defective material retention ( DMR) , kindly visit nearest  Hp authrized server center with purches bill the laptop would be replace  .

[parvez_tech]

Are you in India? So that number may not work. Try this:

1-(800)-112-267

1800 200 0047

Let me know if you are in another country. Will try to get the number for you.

[saravanang]

I understand that you have HP ProBook 4540s getting overheat

Is it possible that liquid had been spilled in the notebook? That's the biggest reason for smoke, IME.. 

Although I am an HP employee, I am speaking for myself and not for HP.

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