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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-23-2010 04:53 AM

HP Recommended

i recently bought a hp g62 361tx laptop, in the manual it said that the touchpad supports multitouch. but i can't use the multitouch options like pinch and zoom and two finger scrolling. i went to the device settings of the touchpad, there i saw the options like pinch and zoom are enabled but the options are grey in colour and i'm not able to make any changes to. clicking my mouse on those options doesn't have any effect on them. please tell me how do i enable the multi touch options. i am not even able to use the online support and chat system of hp, 'coz for some reasons the website keeps telling that the support page for my laptop does not exist whenever i enter my product code or number.

please help!!!!!!!!!!!!!!!!!!!!!1

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-24-2010 02:44 AM

HP Recommended

hey my problem is solved! i saw in one of the questions posted in the forum that all i had tp dp was to uncheck the disable gesture option on the synaptics icon in the system trey... thanks anyway! 🙂

View solution in original post

5 REPLIES 5

‎10-23-2010 11:24 AM - last edited on ‎02-20-2017 04:18 PM by HP Administrator

HP Recommended

Uninstall the Synaptics touchpad drivers and install the latest version from here and follow  this document to get it working.

 

 

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!!

‎10-24-2010 02:29 AM - edited ‎10-24-2010 02:29 AM

HP Recommended

i tried doing what you said, but the installation does not get completed. instead it shows this message " you have to run the 64 but version of DPInst.exe on this machine. contact the vendor that provided you this package". so what do i do now. i have very little idea about computers, please help me.

‎10-24-2010 02:44 AM

HP Recommended

hey my problem is solved! i saw in one of the questions posted in the forum that all i had tp dp was to uncheck the disable gesture option on the synaptics icon in the system trey... thanks anyway! 🙂

‎02-05-2012 01:48 AM

HP Recommended

hello...
this is Harshal Pawar ..
i own a HP DV6 6164 tx laptop.
actually i am facing problem with my laptops touchpad which is not responding over multitouch gestures.
1. no response on two finger drag for scrolling

2. no response pinch to zoom etc etc...
i have downloaded the drivers from hp website as the link posted below

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-101184-1&cc=in&dlc=en&lc=en...
but after installing these drivers the multitouch is not responding.....
please help 

‎09-06-2015 02:29 PM

HP Recommended

I've got an envy, 2 finger scrolling doesn't work after upgrading to Windows 10.

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