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- my compaq presario cq61 wont turn on

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03-14-2012 03:29 PM
03-14-2012 03:49 PM
Hi,
Try a Hard Reset as follows.
Shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery, plug in the AC Adapter and see if the notebook will start.
Regards,
DP-K
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Windows Insider MVP
03-15-2012
06:18 AM
- last edited on
02-21-2017
05:20 PM
by
OscarFuentes
Hi,
Can you post back with the full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.
Regards,
DP-K
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Windows Insider MVP
03-15-2012 01:06 PM
Hi,
If you have more than one Memory Module installed, try the following - if there is only 1 module, try it in the other aavailable slot.
With reference to the link below, remove one of your memory modules and then see if the notebook will boot. If it doesn't, try the same module, but in the other slot. If is still doesn't boot, try the other memory module in both slots, to see if any combination will allow the notebook to start.
The procedure for removing these modules is detailed starting on Page 56 of your Maintenance & Service Guide.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
03-16-2012 01:39 PM
Hi,
Try removing the WLAN Module - see Page 57 of your Maintenance & Service Guide - and check if the notebook will start without this component installed.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
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Windows Insider MVP
03-18-2012 05:36 AM
Hi,
In that case, the best suggestion I can give would be to take the notebook to a local computer shop and get a diagnosis ( and estimate for the cost of repair ) - As this looks like a Hardware issue on the MB, you'll need someone to physically look over the machine to find the fault.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
