my computer won't turn off

[mssherri3]

I turn my computer off by going to the shut down process , once I hit shut down the screen went blank, but the light to turn it back on never went off, and now I can't turn it back on or off its just a black screen!

[DavidPK · Accepted solution]

Hi,

It may be that the machine hasn't completely shutdown, so try the following.

First, hold down the power button for 10 seconds before releasing it.

Press the power button and see if the notebook now starts.

If it does, let it fully load into Windows and then try disabling Windows 10 hybrid boot - you can do this as follows.

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left hand pane.

In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and shutdown the notebook by right click the Start Menu icon, select Command Prompt (Admin) and click ‘Yes’ to the uac prompt.

Type ( or copy and paste ) in the following command ( including spaces ) and hit enter.

shutdown /s /t 0

Start the notebook and let Windows fully load for a couple of minutes before checking if it will now shutdown correctly from the Start Menu.

If this has corrected the issue, it may be worth turning Fast Start-up back on – sometimes just deleting and re-creating the file will resolve the problem.

Regards,

DP-K

[mssherri3]

That didn't work

[DavidPK]

Hi,

After you held down the power button for 10 seconds and then released it, did the light on the button go out or was it still illuminated?

DP-K

[mssherri3]

Yes after I did that, it's still on

[mssherri3]

Can anyone help with this issue?

[DavidPK]

Hi,

It is starting to look like a hardware issue as holding down the power button for over 5-6 seconds should always force a hard shutdown.

It's possibly worth holding down the power button continuously for 20 seconds and seeing if this will force the machine to shutdown, but if it doesn't, and as your notebook will be under warranty, I would suggest contacting HP and arranging for this issue to resolved under warranty.

If you live in the US, contact HP Here.

If you are in another part of the world, start Here.

Regards,

DP-K

[donj0621]

notebook was on a few hours. usually goes to sleep. this time screen black, doesnt respond to mouse or on off switch.but the fan is running continually. and wam air comming out.

[Riddle_Decipher]

@donj0621

Welcome to HP Forums, 

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

I understand your computer doesn't have a display though it is powering on and the fan is running,

I'll be glad to help you out, however, for an accurate solution I will need more details:

What is the product number of your device & Which operating system are you using? Use this link to find it: http://support.hp.com/rs-en/document/c03754824

(Do not share any personal information such as serial number, email ID, phone number or address on a public forum for your safety). 

Have you attempted any steps on your own before posting on the HP Forums?

Did you check with an alternate monitor to check if that has a display?

Please attempt the below steps:
 

Perform a hard reset

Attempt a BIOS recovery

Run the System Diagnostics tests
 

For more steps, click here

Please reply with the details for further assistance.

Eager to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[InklingBoy]

update your Bios from the HP drivers page, it worked for me like it will work for you 😉