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07-11-2014 09:50 PM
when i turn my laptop on the screen is just white but i can still hear the hard drive running and i hooked it up to an external monitor and i see everything on the monitor but not on my laptop screen. What is the problem ? and how can i fix it? do i need a new screen?
07-12-2014 05:20 AM
Before that, I suggest you do a hard reset.
Shut down the system.
Unplug AC adapter, disconnect it from laptop
Disconnect all the external peripheral devices attached.
Remove the battery
Press and hold POWER button on the laptop for 15-30 seconds.
Wait for few minutes
Plug in AC adapter
If this doesn't help, only option left is display panel replacement. Contact HP in your region.
Hope it resolved your issue,
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12-31-2015 03:42 PM
Well I've read everyone's complaint with a white screen. That was me for mths. and because I didn't use it for so long I forgot my PASSWORD TO...well HAPPY NEW YEAR TO ME. I JUST FIXED BOTH PROBLEMS.. I was all ready to take it to get repaired and thought let me look up some solutions. Well one worked. Turn off ur laptop and restart it holding down F11 KEYS. IT BROUGHT ME TO FACTORY RESET. YES I LOST SOME STUFF. BUT I GOT MY COMPUTER BACK. GOOD LUCK GUYS HOPES IT WORKS FOR YOU TO