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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-03-2017 07:37 AM

HP Recommended
Product: HP 15-f010dx Notebook PC (ENER
Operating System: Microsoft Windows 8.1 (64-bit)

I have never had a problem with my laptop until this morning. Yesterday, it worked fine. I plugged it in when I went to bed so that it would charge and be ready to go this morning. When I unlugged it this morning and tried to turn it on, it wouldn't do anything. So, I plugged it back in and it came n when I pushed the power button. When I unplug it, it shuts down completely. If it is my battery, shouldn't I have had problems with it holding a charge before now? This is just sudden! Work fine one day and not at all the next. 

1 REPLY 1

‎04-03-2017 08:01 AM

HP Recommended

@Melanie_rn08

 

Hello;

Allow me to welcome you to the HP forums!

 

What you describe could be the battery not charging or not holding a charge and/or the charger not working.

Here are some troubleshooting steps you can try:
http://support.hp.com/in-en/document/c00259897
http://support.hp.com/us-en/document/c03325217
http://support.hp.com/us-en/document/c00363266?jumpid=reg_r1002_usen_c-001_title_r0006

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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