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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-07-2015 12:26 AM

HP Recommended
Product: hp 14-ac015tu
Operating System: Microsoft Windows 7 (64-bit)

help my i have laptop hp 14-ac015tu  but no driver for wifi+bluetooth ,unknown device for win7

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-07-2015 08:14 AM - edited ‎08-07-2015 08:15 AM

HP Recommended

Hi:

 

Here are the drivers you need for the wifi and bt:

 

Wifi:

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71528​​​​.exe

 

Bluetooth:

 

This package contains the Broadcom bluetooth driver and software for supported notebook models that are running a supported operating system. Broadcom Bluetooth 4.0 Driver is required to enable Broadcom bluetooth 4.0 devices and is compatible with Broadcom bluetooth 3.0 and earlier versions.

 

File name: sp71440.exe

 

Unknown...I'll take an educated guess, and say you need this driver...

 

This package provides HP 3D DriveGuard Software (HP ProtectSmart Hard Drive Protection) for supported notebook models that are running a supported operating system. HP 3D DriveGuard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.

 

File name: sp71811.exe

View solution in original post

3 REPLIES 3

‎08-07-2015 08:14 AM - edited ‎08-07-2015 08:15 AM

HP Recommended

Hi:

 

Here are the drivers you need for the wifi and bt:

 

Wifi:

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71528​​​​.exe

 

Bluetooth:

 

This package contains the Broadcom bluetooth driver and software for supported notebook models that are running a supported operating system. Broadcom Bluetooth 4.0 Driver is required to enable Broadcom bluetooth 4.0 devices and is compatible with Broadcom bluetooth 3.0 and earlier versions.

 

File name: sp71440.exe

 

Unknown...I'll take an educated guess, and say you need this driver...

 

This package provides HP 3D DriveGuard Software (HP ProtectSmart Hard Drive Protection) for supported notebook models that are running a supported operating system. HP 3D DriveGuard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.

 

File name: sp71811.exe

‎08-08-2015 02:47 AM

HP Recommended

Hello paul thanks for all  and problem is solved unknown device is hp protectsmart and hp coolsense thanks for all

‎08-08-2015 07:00 AM

HP Recommended

You're very welcome.

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