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DuckTail
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Message 1 of 2
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problem with charging and slowness

HP Recommended
hp notebook 15-ac041na
Microsoft Windows 8 (64-bit)

I dropped my laptop from not very high up onto carpet there was no visable damage but now whenever i turn it on an error comes up saying "product information not valid The following product information programmed into the system board is missing or invalid. System Board (00A) - System Board CT Number" ever since i dropped it, it has become significantly slower and won't charge unless it's turned off, please help.

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visruth
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Message 2 of 2
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HP Recommended
Hi,


Do a hard reset: http://support.hp.com/in-en/document/c01684768

Reload BIOS to defaults: http://support.hp.com/in-en/document/c00034791

Check again.

Please do extensive system testing from BIOS/UEFI, by tapping F2 key as soon as you power on laptop. Let it finish all the testing.


Regards

Visruth
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