probook 4545s

[nour1]

I shut down my probook 4545s last night at 12 .. & it said that there's an update and don't unplug the device .. It took 9 hours & didn't finish till now what can u do ???

[IT_WinSec]

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@nour1 wrote:
I shut down my probook 4545s last night at 12 .. & it said that there's an update and don't unplug the device .. It took 9 hours & didn't finish till now what can u do ???

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Hello @nour1

Welcome to the HP Support forum. Thank you for posting !

This is Windows and it happens from time to time to hung, especially during such operations. It might have hung due to

-- software related problem (faulty update or 3rd party driver/app hung)

or

-- hardware issue (less likely)

If the problem persists, you have no other choice other than performing hard reset (hard restart) to power off the device. Press and hold the power-on button for 5-10 seconds and it should power off.   Wait 10-15 seconds. Remove the battery and reinsert it back in.

Eventually, attempt to start Windows again. Hopefully, Windows will start again.

Here are more details >> https://support.hp.com/rs-en/document/c01684768

Let me know if this helped.