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- "Fingerprint reader not detected." Help!

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10-19-2010 09:30 AM
Sure, OK to start with check, in device manager you see an entry related to Biometric Devices like below screenshot...We can take it from there...
Although I am an HP employee, I am speaking for myself and not for HP.
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10-19-2010 10:15 AM
OK... Try and install this driver and check ... ftp://ftp.hp.com/pub/softpaq/sp47001-47500/sp47224.exe
Although I am an HP employee, I am speaking for myself and not for HP.
Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
10-19-2010 11:04 AM
Hmmm...Can you post a screenshot of device manager? Just double checking, what is the OS on this notebook as well?
Although I am an HP employee, I am speaking for myself and not for HP.
Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
10-19-2010 11:57 AM
05-11-2011 07:28 PM
I'm having issues with my fingerprint reader. It's getting to where it can take up to 15 swipes before it reads my fingerprint. My pc is only a week old. It takes too much time to swipe & re wipe with no results. Also is there a way to disable the window that comes up? I'd just as soon use a password, but everytime i go to some websites that need a password that window comes up. It's aggravating.
11-01-2011 07:58 PM
Wake up HP Engineers: Uhh, when you turn the machine back on after sleep, is not that the most common time you need to use the biometric device? The biometric is absolutely useless if the power is off while trying to log in. DUh! With engineering choosing default choices like this, and second guessing the technology makes it an easy decision not to buy an HP machine ever again.
This is the third critical issue I found that proves no controls on the interface board beyond the keyboard, mouse, and power button work on the HP notebooks. Sending machine in for a driver reinstall is unacceptable.
01-25-2012 12:29 AM
There you go, I am facing the same problem, my finger print reader is not recougnized, attached below is my screen shot of my device manager where i installed my drivers for this finger print reader.
attached is the second image of the software used by finger print reader in my lap top, showing the error message. "Finger print reader is not recougnized"
My model number is: Hp pavillion DV 6907 tx
The model was initially with the Operating system - Vista, my finger print reader all worked fine, then i later upgraded to windows 7, where i was sucessfull in finding all drivers for my lap top. I was sucessfull in finding the drivers for my finger print reader as well, and i installed it, thats the reason it shows in the device manager, but i dont know the reason why it is not getting dedected.
Is this something to do with the hardware failure to get detected by the drivers ? or an incoreect driver inside my laptop which is not gelling with the hardware (or the driver is not getting digitally signed). please help.
