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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-30-2017 07:39 AM

HP Recommended
Product: HP Pavilion AB219TX
Operating System: Microsoft Windows 10 (64-bit)
Okay I had some problems with my OS and want to restore it to factory settings.
I have HP Recovery DVD's intact.
Whenever I boot with my DVD, it shows "The selected boot device failed. Press enter to continue".
I tried switching to legacy mode but it didn't help.
I also tried restoring BIOS to default.
Please help, I'm in disaster
3 REPLIES 3

‎01-30-2017 07:55 AM

HP Recommended

Hi,

 

      Try the steps listed in the below link

 

http://support.hp.com/us-en/product/HP-Pavilion-15-Notebook-PC-series/8499306/model/8818901/document...

 

As this could be hard disk drive failure as well.

Regards

Mahemac

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‎01-30-2017 10:19 AM

HP Recommended
Full scan passed..I don't assume it's a hard drive fault...
Any other way? I got 3 recovery DVD's plus 1 driver disc.
Any way I can execute the HP Recovery wizard?

‎01-31-2017 12:37 AM

HP Recommended

Hi,

 

          Disconnect the Hard disk drive and then reconnect, go to BIOS by tapping F10. Check if the Hard disk drive is detected or not. If the HDD is detected, restart the unit by tapping ESC key. Select the Boot option as CD ROM group and Insert the recovery disk, Then you can reinstall the Operating system back on the unit and it will set the unit to factory defaults. ( You will loose all data saved on the unit once recovery is performed.)

Regards

Mahemac

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
, I am speaking for myself and not for HP and I am not an HP Employee.
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