ralink bluetooth PCIe adapter has drivers has a problem

[allantravasso]

hi

• Product Name            :-HP Pavilion g6-2202tx Notebook PC
• Operating System      :- windows 8 pre-installed

i installed the drivers and troubleshooted it says "ralink bluetooth PCIe adapter has drivers has a problem"

 after clicking on additional info i get this :-

ralink bluetooth PCIe adapter has drivers has a problem                       not fixed

reinstall device driver                                                                              complete

problem with with PnP devises                                                                detected

regards

Allan

[Sparkles1]

Hi allantravasso,

Thank you for your inquiry, I will do my best to assist you.

I see that your Bluetooth is not working correctly.  From your other posts, I see you tried to install an updated driver but that did not resolve the issue..

Are you still running Windows 8 or were you able to update to 8.1 successfully.?

Have you run The HP Support Assistant to aid with HP updates and resolving issues?  You need to have the Wireless button driver installed for the Bluetooth to work.  Have you done that yet.  HP Wireless Button Driver sp63752.exe.

If after installing the wireless button driver you are still having an issue, you can try the built in troubleshooter.

Press the Windows key + C to open charms

Type troubleshoot Bluetooth in the search bar and press enter

Follow the on  screen prompts.

You can also try these steps.

Step 1. Go to device manager
Step 2. Right click on "Bluetooth Peripheral Device" that you want
Step 3. Select "Update Driver Software..."
Step 4. Choose "Browse my computer for driver software"
Step 5. Choose "Let me pick from a list of device drivers on my computer"
Step 6. Select "Ports (COM & LPT)"
Step 7. Select "Microsoft" at "Manufacturer" list
Step 8. Finally select "Standard Serial over Bluetooth link"

If you are still unable to pair with a Bluetooth device try the following:

Step 1. Search for "Change device" in the Windows 8 Start menu.
Step 2. Click on where it says Change device installation settings.
Step 3. Select the No, let me choose what to do option.
Step 4. Check the automatically get the device app option
Step 5. Click Save changes to save the settings you just chose

As well you can try this

Step 1: Go to RUN (Windows Logo + R) and type “services.msc” and Enter
Step 2: Now find “Bluetooth Support Service” and double click on it
Step 3: Now click on Log On Tab and Type in "Local Service" without quotes
Step 4. Click on “This Account”
Step 5: Now remove any passwords leave the password field blank
Step 6: Underneath the upper left title should be a hyperlink "Start" Click it

Please let me know if this has helped.

[allantravasso]

Hi Sparkles

I tried everything but i am unable to use my bluetooth .. in setting - wireless - i can see bluetooth but i cant on it 😞

and this problem is caused by updating my drivers with "HP SUPPORT ASSISTANT" before updating my bluetooth was working fine ..

in device manager it shows other devices and under it unknown devices and i tried to update automatic but it says aces denied

please help

Thank you

Regards,

Allan

[Sparkles1]

Hi allantravasso,

Thank you for your reply.

I understand that  my previous suggestions have not resolved the issue.  As your Bluetooth was working before the update, I would delete the updated driver and install with the previous one.  Using Recovery Manager to Restore Software and Drivers (Windows 😎

You could also do a restore back to before you updated the driver and all was working. Using Microsoft System Restore (Windows 8).

Please let me know the outcome.

[Harsh0103]

I also had same problem and it got resolved by "go to device manager" step...thanx.:smileyhappy: 

Step 1. Go to device manager
Step 2. Right click on "Bluetooth Peripheral Device" that you want
Step 3. Select "Update Driver Software..."
Step 4. Choose "Browse my computer for driver software"
Step 5. Choose "Let me pick from a list of device drivers on my computer"
Step 6. Select "Ports (COM & LPT)"
Step 7. Select "Microsoft" at "Manufacturer" list
Step 8. Finally select "Standard Serial over Bluetooth link"

---

Spoiler

[Smuky]

Hi Mam.

I have aslo the same problem as my friend have about Bluetooth. I tried your all methords but they cant work, actually my problem is that unluckly i unistall my bluetooth software from laptop and by again reinstalling  the whole softwares it cant work prooperly kindly help me to recover my device fault without refreshing the windows.

Talha Sayeed.

[Sparkles1]

Hi @Smuky ,

If you have tried all the previous steps and do not wish to do a full recovery, I suggest you contact HP support for further assistance,  They can remotely access your system to aid with resolving your difficulty.

Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.

World Wide Phone Support