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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-14-2015 09:00 AM

HP Recommended
Product: HP ENVY 15t-j100 Quad Edition
Operating System: Microsoft Windows 8.1 (64-bit)

Hello, for the past year I red vertical lines have been appearing in my screen, sometimes they dissapear if I move the monitor, but now they appear more frequently.

What should I do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-15-2015 06:42 AM

HP Recommended
Hi there:


Looks like an issue with connection to display cable or display hardwares.

Do a hard reset and check again: http://support.hp.com/us-en/document/c01684768

Is the vertical line present while you enter BIOS - tap away ESC or f10 as soon as you power on and check.

What about when connected to external display?


Regards

Visruth

View solution in original post

1 REPLY 1

‎02-15-2015 06:42 AM

HP Recommended
Hi there:


Looks like an issue with connection to display cable or display hardwares.

Do a hard reset and check again: http://support.hp.com/us-en/document/c01684768

Is the vertical line present while you enter BIOS - tap away ESC or f10 as soon as you power on and check.

What about when connected to external display?


Regards

Visruth
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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