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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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HP Stream
Microsoft Windows 10 (32-bit)

ok so i was having issues accessing my email on my laptop so i decided to do a factory reset and now all my computer does is start up to the hp logo screen and i tried all the troubleshoot recommendation that HP suggested and nothing fixed it...can someone help me either telling me what to do to fix the problem or give me a number to call to get the hp tech support 

 

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reset issues

@jerseymama0414

 

Welcome to the HP Forums. I would be happy to help you with your HP Stream notebook. I understand it is stuck in HP logo you have already done some preliminary troubleshooting. 

 

 
I have a few steps that should help, 

Some HP Notebook PCs come with two sticks of memory and have two memory slots. If you experience a black screen or blue screen with HP logo, the problem could be with one of the sticks of memory or with one of the memory slots.  

 

To determine what is causing the failure, try to isolate the problem by: 

Performing a memory self-test  

Checking for loose memory modules  

Testing the memory modules  

Testing the memory slots 
 

For more details: Click here 
 

Here's a related HP Forums post for more information that seems to have helped others as well: Click here

 

Let me know how it goes.

Cheers.

Sandytechy20
I am an HP Employee

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