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05-16-2017 11:50 AM
ok so i was having issues accessing my email on my laptop so i decided to do a factory reset and now all my computer does is start up to the hp logo screen and i tried all the troubleshoot recommendation that HP suggested and nothing fixed it...can someone help me either telling me what to do to fix the problem or give me a number to call to get the hp tech support
05-17-2017 05:46 PM
Welcome to the HP Forums. I would be happy to help you with your HP Stream notebook. I understand it is stuck in HP logo you have already done some preliminary troubleshooting.
I have a few steps that should help,
Some HP Notebook PCs come with two sticks of memory and have two memory slots. If you experience a black screen or blue screen with HP logo, the problem could be with one of the sticks of memory or with one of the memory slots.
To determine what is causing the failure, try to isolate the problem by:
For more details: Click here
Here's a related HP Forums post for more information that seems to have helped others as well: Click here
Let me know how it goes.
I am an HP Employee