restore to original error

[jadogo]

during restore to original received message computer restarted unexpectedly and windows install can not proceed. clicked OK to restart install but get same message. tried startup menu, system recovery and using recovery CD but it failed as well. what can I do?

[Riddle_Decipher]

@jadogo

Welcome to the HP Forums!

I understand you are receiving a "restore to original error".

I'll be glad to help you out, however, for an accurate solution I will need more details:

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

Have you attempted any steps on your own before posting on the HP Forums?

Which operating system are you using (win7, 8 or 10) and also is it a retail version or an HP Supplied OEM?

When the computer turns on, does it stop at a black screen or does it restart on a loop with the error message you've mentioned?

Please reply with the details for further assistance.

I'm afraid there's nothing I can suggest until I know which OS you use, 

Eager to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Riddle_Decipher]

@jadogo

We haven't heard from you,

This Post is with reference to the thread you had recently created at your friendly neighborhood (HP Forums),

I would like to know if the resolution I had provided worked for you?

Please reply back in your public post as the private message board is not always monitored

If you have any other queries, feel free to reply back to the Riddle_Decipher,

And Thank You for being a Valuable Member of our HP Family.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  

Have a great day!

Regards,