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rach05
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screen says "select boot image did not authenticate."

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?

Hi 

 

My sons laptop displays this message 

screen says "select boot image did not authenticate."

 

I've tried re-booting it, however, without success.

I started the laptop up and pressed F2 which allowed me to run a test, which i think the hardrive is effected.  He doesn't have the OS disk to reinstall, is there another way around this other than using another laptop to burn this on to a disk, or would that be the best solution.

 

I'm also unaware of how to find out what bit it is and product name, so if needed, can you please guide me on how to find this out.

 

Many thanks in advance.

 

Rach

 
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ANNAJ26
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Hi @rach05,

 

 

Welcome to the HP support forums.  A very good day to you. Smiley Happy I understand that there is an issue with your son'S laptop. Screen says" selected boot image did not authenticate." It will be a delight to assist you. Smiley Happy

 

Fabulous description and super smart diagnosis of the issue before posting. Kudos to you on that score. Smiley Happy  .  You are a valued HP customer and it is a privilege to share this platform with you. Smiley Happy

 

What is your exact model of HP notebook?

How Do I Find My Model Number or Product Number?

 

What Operating System are your running?

 


I am an HP Employee

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Mariahdls123
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HP 15 Sleekbook
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Mariahdls123
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I'm having the same isssues, but when I try and run a hardware test is says that the smart cap thing is not installed??
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ANNAJ26
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Thank you for getting back to us.

 

You said you have an HP 15 sleekbook and f2 diagnostic gives an error smart check not installed?

 

I recommend you to contact HP Phone support to get a service setup for the computer. Please fill out the web form from this link to contact HP phone support: www.hp.com/contacthp

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll be there to assist you.

 

 **Although I am an HP Employee, I am speaking for myself and not for HP.

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