screen says: www.hp.com/go/techcenter/startup

[theColonel]

When a reporter tells the NEWS, he gives the 5 elements of a News Story, the Who, What, Why, Where, When, and sometimes How.  Acroynms or abbreviations shoulkd not be used, because, some people may not know its meaning! Use the "Kings English" taught in school to explain what kind of help you need on this Community Forium

[sm1021]

my screen keeps giving me a prompt about my internal battery.  Can I get this replaced?

[theColonel]

Yes, the battery shelf-life has diminished, what model and your serial number, Fortunately there are Vendors selling batterie on the Internet, likewise, HP does too. Its your choice where to buy!

[gonzalezolga41]

My screen is saying the same thing. I ran the hard disk test it Failed and the memory test passed. But I dont know what to do know. PLEASE HELP!

[theColonel]

I never buy New Computers, as a hobby I upgrade and fix the 3 desk-tops that I have and I just refurbished or put in a replacement Intel 945GM motherboard in my 12.1 inch LCD Screen Notebook & having said that, I would need the make, model, year of your computer before I can tell specifically repair alternatives.

[theColonel]

Addendum: What I do is familarize myself with one class or model of computers, to include a Specific Maker of that machine, since 2003, thus I am able to research for parts, should this computer malfunction. Patrs are Hard Drives, Fans, DVD/CD Modules, Memory type such as..DDR 2, DDR3 & RAM capacity in that computer, Windows Operating System, Batteries, LCD Screen, Intel Processor to include others, type WiFi used to connect Laptop, etc, WWAN module inside its type used as a telephone connect to a Phone carrier, and Modems, which I used for faxing. Now, I say this, "I am not built to buy computers every two years", because of the malfunctioning that computer. If you have to seek Tech Support, ask and pay close attention on hoiw it was repaired. Manufacturers will be selling millions of computers, but not to me, be patient and I hope you get your computer up & running soon.

[Daniel_Potyrala]

@ionsves and gonzalezolga41

Hi,

If warranty on this notebook is still valid please contact with HP.

They will send you new HDD for free. How to do it?
Check the link below and choose your country:
Contact HP Worldwide

If warranty is not valid anymore then you will need to buy new HDD.

[Daniel_Potyrala]

@sm1021

Hi,

It would be good to know the full error (I mean word by word) not only part of it.

[theColonel]

Yes, because "One don't all", meaning, each years model differ a little in its characteristics. A lot of the Legacy Computers where easily self-repairable. However later models have become a liittle harder to troubleshoot, that's why we need more information about a particular computer