screen says: www.hp.com/go/techcenter/startup

[AttackofZaq]

I believe you posted your Windows Product Key.  What I need looks similar to this: C2M44UA#ABA.

Take another look and let me know if you see the product number.

Have a lovely day!  🙂

[lavjjj]

Xg635ua#aba

[lavjjj]

Xg635u#aba

[lavjjj]

Was that the number u needed

[lavjjj]

Hi, I sent the product # I think is that the right # and do u think that u will be able to help me get my computer up and running again

[Hirst_H]

Hi I keep getting this message when I boot my computer. Says that a fan has not been working properly.

[565]

verydood

[565]

my competer sy that cooling fan is not workinggggg

[safridi]

My notebook say. Contact the web site above after running startup repair. It ran for about an hour and then screen has this web address. What can I do to get it working again. Not sure if it was the problem is.

[AttackofZaq]

Hello again lavjjj.

Follow the directions beginning on page 37 of this document to reseat your hard drive and try to run the diagnostic again.

Have a good day.