screen says: www.hp.com/go/techcenter/startup

[amarquez]

My notebook say. Contact the web site above after running startup repair. It ran for about an hour and then screen has this web address. What can I do to get it working again. Not sure if it was the problem is.

[DavidPK]

Hi,

Shut down the notebook. Tap away at the esc key as you start the notebook to enter the Start-up Menu. Select the Bios option ( f10 ) and under the Advanced or Diagnostic tab you should find the facility to run tests on both the Hard Drive and Memory.

Note: If the option to run these tests is not available in the Bios Menu, use the f2 diagnostic menu instead.

Regards,

DP-K

[amarquez]

Boot device not found. Please install an operating system on your hard disk. Hard disk (3fo) F2 system diagnostics for more information please visit: www.hp.com/go/techcenter/startup
This is the error message that came up.
Thank you

[DavidPK]

Hi,

Can you post back with the following.

1.  The full Model No. and Part No. of the notebook ( from the service tag underneath your notebook ).

2.  The full version of the operating system you are using ( ie Windows 7 32bit ).

3.  Is the notebook still under warranty?

Regards,

DP-K

[lavanlieshout]

Spoiler

I cannot get our computer to boot.  I always get the message:

-----

Insert windows installation disc and restart

File:  \Boot\BCD

Status:  0xc0000098

Info:  Windows Boot Configuration Data file does not contain a valid os entry

-----------

I have followed every possible path of options and the computer still does not boot and I get this same message.  I have tried using my Recovery disks with the same results.  Any suggestions??

lavanlieshout@gmail.com

[DavidPK]

@lavenlieshout,

What version of Windows are you using ( ie Windows 7 32bit )?

Regards,

DP-K

[lavanlieshout]

I have Windows 7.

[DavidPK]

Hi,

Do you know if it's a 32bit or 64bit installation?

If you're not sure, post back with the full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.

Regards,

DP-K

[lavanlieshout]

We have the 32 bit.

[DavidPK]

Hi,

If you don't already have one, use another PC to create a Windows 7 Recovery CD.  Download the relevant ISO from the links below.

Windows 7 32bit

You should use an application such as ImgBurn to burn the ISO to a CD - a guide on using ImgBurn to write an ISO to a disc is Here.  Once created, or if you already have this, insert the CD and restart to boot from it.  Select the Repair option.

Select the 'Repair your Computer' option and follow Option 2 in the guide on the link below to run Start-up Repair – you may need to run this 2 or 3 times.

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

Regards,

DP-K