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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-10-2013 12:45 PM

HP Recommended

Hello. In order to assist anyone with their computer issues, I do require your computer model and operating system. Please also refer to this post on how to ask good questions:

 

http://h30434.www3.hp.com/t5/Other-Printing-Questions/Want-Good-Answers-Ask-Good-Questions/td-p/2094

 

Mario

I worked on behalf of HP.

‎10-10-2013 02:02 PM - last edited on ‎10-10-2013 02:49 PM by Retired

HP Recommended

I got this message.  {Personal Information Removed} product:C2N26UA#ABA  Warranty:1y1y0y  Model2000-2b16NR.  That is all the numbers on the bottom of the pc.  I need the windows 8 boot disc and I have a flash drive for the information.

‎10-10-2013 02:17 PM

HP Recommended

Hello buffalo_bill2. If you need a Windows 8 Boot Disc, you should contact Microsoft, since they are the ones that can provide that. Let me know if you have any other questions, or if you have issue that requires troubleshooting. I'm only here to help!

 

Mario

I worked on behalf of HP.

‎10-10-2013 03:44 PM - last edited on ‎10-10-2013 04:14 PM by Retired

HP Recommended

I have a wireless laptop with windows 7 operation system

I run some tests with same result

Failure ID: DTXLF - 006QR - XD003F - 60CG03

Product ID: XH203EA#B1A

Can i do something to recover my laptop?

Numbers behind are

HP 584037-001

Product Key: {Personal Information Removed}

X16-96072

00196-105-305-024

‎10-10-2013 04:01 PM - last edited on ‎04-20-2016 09:46 AM by HP Administrator

HP Recommended

Hello Babino. Thank you for your detailed post! Please refer to this document on how to perform a system recovery:

 

http://support.hp.com/us-en/document/c01867418

 

Let me know if you have any other questions. I'm only here to help!

 

Mario

I worked on behalf of HP.

‎10-11-2013 08:32 AM

HP Recommended

when it starts , it is not come directly to operating system but says about startup menu. why this ?

‎10-11-2013 12:46 PM

HP Recommended

Hello saheer. What options do you have when Windows starts? You should have an option to Start Windows Normally, or you might have Startup Repair. If you have Start Windows Normally, just select it and move on.

 

If this doesn't assist you, please respond to this post with your computer model and operating system. I'm only here to help!

 

Mario

I worked on behalf of HP.

‎10-11-2013 01:15 PM

HP Recommended

I get a message that the fan is not working properly...and to contact this website??? Please help

‎10-11-2013 01:20 PM - last edited on ‎04-20-2016 09:47 AM by HP Administrator

HP Recommended

Hello Katsclaresa. Please refer to this document to troubleshoot your fan not working properly:

 

http://support.hp.com/us-en/document/c03620929

 

If the steps here do not resolve the issue, please respond with your computer model and operating system, and I will try to assist you further. I'm only here to help!

 

Mario

I worked on behalf of HP.

‎10-11-2013 06:43 PM

HP Recommended

How do I get to reboot my HP

@amarquez wrote:
My notebook say. Contact the web site above after running startup repair. It ran for about an hour and then screen has this web address. What can I do to get it working again. Not sure if it was the problem is.

 

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