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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-31-2017 08:53 PM

HP Recommended
Product: HP Pavilion Notebook - 15-ab25

I am getting the short dst failed message.  The failure ID is PU5X6W-7T78LP-MFPWLK-60XF03

 

The product ID is N5R53UA##ABA.

 

Can you please help me diagnose the problem?  What could have caused the failure?

 

Thank you

1 REPLY 1

‎05-31-2017 10:53 PM

HP Recommended

The hard drive has failed and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd

 

Hard drives fail, just a fact of life with a pc.

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