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HP Recommended
HP 15 Notebook PC
Microsoft Windows 10 (64-bit)

Shutdow is not working. Its automatically restar. What should I do? Plz tell me

1 REPLY 1
HP Recommended

@Rujuthai

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

As I Understand the shutdown isn't working as it seems to restart instead,

No worries as I'd love to help, however, I need a few more details to provide an accurate solution:

How are you attempting to shut down the computer, is it using the power button or the start menu options on windows?

When was the last time it worked without these issues?

 

While you response to my queries, here's something you can do:

You can save power by specifying what the computer does when you close the lid or when you press the power button.

  • Depending on the setting you specify, pressing the power button causes the computer to do one of the following: Do nothing, Sleep, Hibernate, or Shut down.

  • Depending on the setting you specify, closing the lid causes the computer to do one of the following: Do nothing, Sleep, Hibernate, or Shut down.

  1. In Windows, search for and open Power Options.

  2. In the left pane, click Choose what the power buttons do or Choose what closing the lid does.

  3. To change settings for the power button, the sleep button, or the lid when it is closed, click the settings and select the desired settings for use when using the battery or when the computer is plugged in.

  4. Then click Save changes.

Ensure you select shutdown instead of restart on the power button options and it should resolve the issue.

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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