cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
New member
1 0 0 0
Message 1 of 2
105
Flag Post

shuts down while on Facebook

HP Recommended
HP Notebook
Microsoft Windows 10 (64-bit)

While on FB, I hear a ticking which seems to be countdown.  I get a message that a problem has occured and my computer shuts itself off.

0 Kudos
1 REPLY 1
Highlighted
Level 15
Level 15
9,648 9,555 771 3,551
Message 2 of 2
Flag Post
HP Recommended

Hello @lincroft

 

Welcome to the HP Support forum. Thank you for posting.

 

Based on your description, I think that what you experience is Blue Screen of Death (BSOD). Please, confirm to me if you notice this blue screen. If yes, BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.

 

A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).

 

In order to troubleshoot, I would need some specific information.

 

 

** Can you test your PC using this method (F11) >> https://www.youtube.com/watch?v=6JXUp43ahHA

Perform fast test, as well as component tests for Process, graphic card, network adapters.  Let me know the results

 

** Can you update your drivers using the Device Manager method >> https://support.hp.com/us-en/document/c03330139

 

** You may wish to review this article, as well >> https://support.hp.com/us-en/document/c04593971

and provide further details.

 

Looking forward to your update.

 

 

Your feedback and update are important.
Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks


I work for HP Inc. *** I express personal opinion only and do not speak for HP *** My location: Europe *** Expert Volunteer
Check out We Make it Matter
This video has been updated: https://youtu.be/-a-N_HfIZso Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other he...
0 Kudos
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation