cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
lincroft
New member
1 0 0 0
Message 1 of 2
142
Flag Post

shuts down while on Facebook

HP Recommended
HP Notebook
Microsoft Windows 10 (64-bit)

While on FB, I hear a ticking which seems to be countdown.  I get a message that a problem has occured and my computer shuts itself off.

1 REPLY 1
IT_WinSec
Level 15
Level 15
10,081 9,819 812 3,942
Message 2 of 2
Flag Post
HP Recommended

Hello @lincroft

 

Welcome to the HP Support forum. Thank you for posting.

 

Based on your description, I think that what you experience is Blue Screen of Death (BSOD). Please, confirm to me if you notice this blue screen. If yes, BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.

 

A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).

 

In order to troubleshoot, I would need some specific information.

 

 

** Can you test your PC using this method (F11) >> https://www.youtube.com/watch?v=6JXUp43ahHA

Perform fast test, as well as component tests for Process, graphic card, network adapters.  Let me know the results

 

** Can you update your drivers using the Device Manager method >> https://support.hp.com/us-en/document/c03330139

 

** You may wish to review this article, as well >> https://support.hp.com/us-en/document/c04593971

and provide further details.

 

Looking forward to your update.

 

 

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation