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‎02-16-2018 09:24 AM

HP Recommended
Happy news! Back in October, the HP support folks reached out to me via this forum and helped me get the laptop up and running again despite being out of warranty. This is the reason I will always be a loyal HP laptop customer! Their products are beautiful, and they stand behind them

Props to Juda, my case manager for knocking it out of the park!

‎02-21-2018 03:17 PM

HP Recommended

What was the fix?

‎02-21-2018 04:34 PM

HP Recommended
They ran some tests and found errors in the motherboard, battery, and oddly the CPU fan. So they just replaced all of them.

Could have been the motherboard, could have been the battery. We will never know since it was all replaced at once.
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