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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-06-2023 12:38 AM

HP Recommended
Product: HP Elite x360 830 13.3 inch G9 2-in-1 Notebook PC (479Y2AV)

occasionally, when i turn on my lapop, a dot that uses the colour of my desktop theme shows up on the esktop and when i start up apps. it causes a few problems like:

when I'm typing nd the dot shows up, it cancels out the letter I typed at the moment it showed up, causing spelling mistakes.

it doest register touch inputunluess i have the right-click menu open, then it closes it.

every time it shows up it changes the colour of the ribbon of the app i am using, causing a constant, distracting flashing ribbon.

just generally annoying.

 

It desn't seem to have a pattern, but it is almost always in the top left quadrant of my screen. It is constantly disappearing and reappearing. It also persists after i disable the touchscreen driver. I have run multiple diagnostics, and none of them fix or notice the issue. please reply as soon as possible.

a video that displays the issue-

<iframe width="560" height="315" src="https://www.youtube.com/embed/O9riG0ObwnM?si=TXFODwuJdbbL_1IU" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen></iframe>
Category:
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