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- HP Community
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- Notebooks Archive
- stuck in system recovery

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08-14-2013
03:20 AM
- last edited on
02-23-2017
09:49 PM
by
OscarFuentes
Hi,
Shut down the notebook. Tap away at the esc key as you start the notebook to enter the Start-up Menu. Select the Bios option ( usually f10 ) and under the Advanced or Diagnostic tab you should find the facility to run tests on both the Hard Drive and Memory. Post back with the details of any error messages.
Note: If the option to run these tests is not available in the Bios Menu, use the f2 diagnostic menu instead.
Can you also post back with the following details.
1. The full Model No. and Product No. of your notebook - see Here for a guide on locating this information.
2. The full version of the operating system you are using ( ie Windows 7 64bit ).
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
08-15-2013 05:33 PM
Hi,
Can you access the bios menu from there or is the option unavailable/doesn't respond?
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
10-16-2013 07:47 PM
It is an HP 630 running windows 7 , core i3 processor, 4gb ram and 500gb HD
10-21-2013 01:27 PM
Hi QuakeGamer,
I understand that you are having an issue getting your computer to start. I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/ .
I hope this helps.
03-06-2017 12:37 AM
