Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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The HD on this machine is completely crashed, so the recovery sector is worthless. I need to restore the machine to factory settings. Where can I download a disc-image to reinstall everything?
Hello;Allow me to welcome you to the HP forums!
Sorry, but HP does not provide downloads of recovery images; instead, you have to order the USB stick or disks from HP.
I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?This is important as the recovery/reset method is different for the two situations.We can proceed when you provide the answers.
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