system restore did complete. details:system restore could not access a file. disable anti virus

[vannetta]

This morning, i updated the system. Since then it will not boot. It says it is loading and sets at 0 percent, and then shuts off. So now I am trying to restore prior to the update by pressing the function 11. now when it says it is finishing, it stays it could not access a file probably because an anti-virus program is running. says i need to disapble and retry. So how do i disable a program if I cant even get the thing to start. it says unspecified error during system restore (0x80070005)

[The_Fossette]

Hi @vannetta

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are unable to boot after installing the system updates.

I’d love to help!

Let me know the model of your computer and the operating system you are using to assist you better.

Looking forward to your reply and you have a good day ahead.

Take care!

Cheers!