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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-02-2016 01:25 PM

HP Recommended
Product: Envy 15-J001DX
Operating System: Microsoft Windows 8.1 (32-bit)

HP Envy 15-J001DX laptop.  System start fails before boot.  System Quick Test shows failure of Hard Drive

Short DST Check ID: PTXEXR-6T289J-MFGJWK-60S503

 

By most accounts, this is a fatal failure of the drive, but I want to try reinstalling the firmware before I take it to a data recovery service.  The drive in this laptop is a Toshiba MQ01ABD075.  Toshiba doesn't recognize the model no., and a search for firmware from HP only lists a Seagate drive for this laptop model.  Any suggestions?

3 REPLIES 3

‎11-02-2016 02:20 PM

HP Recommended

You are tilting at windmills. The drive is bad. Think in terms of replacing it. If you tried to flash the firmware on a bad hard drive you likely will wreck any chance to recover data from it. Right now data can probably be recovered without involving a data center by simply removing the drive from the laptop and connecting it with a SATA to USB adapter to another computer. The more you mess with it the less likely easy recovery becomes. 

‎11-02-2016 03:05 PM

HP Recommended

A largely useless comment. No, it can't be acccessed with a SATA-to-USB adapter.

‎11-02-2016 03:07 PM - edited ‎11-02-2016 03:11 PM

HP Recommended

If it is so bad it does not show up with a usb to SATA adapter then you are not going to get it to accept a firmware update. 

But I somehow think you will keep trying and you really have nothing to lose. If you already know the answer why even ask for help? HP has no firmware update for you. I suggest you check on some hacked firmware sites as somebody may have modified the original firmware for some reason and made it available. 

 

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