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aliesh
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Solved!

touch pad not working

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hp pavilion 15-au100nx
Microsoft Windows 10 (64-bit)

hiya

i recently bought my hp laptop n iam facing a problem from the day one. every time my home-screen goes timeout my touchpad sensor is not showing on screen and there is no response from any key. please help me, I have used Acer n Toshiba laptop but came across such a problem before 

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Jeet_singh
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Hi @aliesh,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the touchpad not working on your HP notebook. Don't worry we'll work together to find a solution for you.

 

First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally, 

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement. 

I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager: 

  • Click Start, point to All Programs, point to Accessories, and then click Command Prompt. 

  • At a command prompt, type the following command , and then press ENTER: 

set devmgr_show_nonpresent_devices=1 

  • Type the following command a command prompt, and then press ENTER: 

start devmgmt.msc 

  • Troubleshoot the devices and drivers in Device Manager. 
    NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer. 

  • When you finish troubleshooting, close Device Manager. 

  • Type exit at the command prompt. 
     
    Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices. 

And then download a new version of the synaptic drivers using this link: Click here  

 

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

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aliesh
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hiya

thanks for the reply . ma prob is solved thanks a alot .

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Jeet_singh
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Hi @aliesh,

 

Thank you for replying,

I appreciate your time and efforts,

 

I'm glad to hear you got it working. If you need any assistance in future, please don't hesitate to reach out to us again.

 

Thanks for taking the time to let the community know about the solution
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

 

Take care now and do have a fabulous week ahead. 🙂

Regards,

Jeet_Singh
I am an HP Employee

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