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04-27-2017 06:16 AM
Hi. I received my new computer with Windows 10 yesterday. My son logged into his xbox live account to play games on my computer and every since then when I log onto my computer it keeps showing his name and I have to put in his password.I know his password but I do not want to have to put in a password each time I login to my own computer. I have tried to go in and delete this and login as adminstrator but it will not let me. Everytime I try to login as adminstrator I get a popup window that ask me "Do you want to allow this app to make changes to your account." The only option is to hit no. It doesn't allow me to do anything. How can I regain my adminstrator rights?
04-27-2017 06:33 AM - edited 04-27-2017 06:35 AM
Instead of deleting his account, go to the "Settings" panel while signed in using the sign-on he created. Then using that account, click on "Accounts" then click "Family and other people " on the next screen. Then "Add a family member" Add a new adult user with your credentials and make sure this new account has admin privileges.
Then when the computer is powered up, use your account for your desires and have him use his when he is on.
I'm not an HP employee.
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04-27-2017 07:15 AM - edited 04-27-2017 07:16 AM
In the headers on "Operating Systems" - you indicated Microsoft Windows 10. If that is the case, then I repeat - go to the settings page. You can open the settings page by left clicking the "Windows start button" - bottom, lower left corner. When the screen opens, slowly move the mouse pointer up the left side of icons. The first is the "power" , then the next one is the "settings" click on that icon. That will open the "Settings page" then click on "Accounts", in the topics on the left column, click on "Family & other people", on the next screen "Add a family member"
I'm not an HP employee.
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04-27-2017 07:25 AM
It does not have that option as I mentioned. It only has:
Your info
Email and app accounts
Sign In options
Access work or school
Sync your settings
This is all it has on that screen. It doesn't say add family and friends. I do not know why but it is not there.
04-27-2017 07:34 AM
Did you try the directions I posted on how to get to that page?
Post a screen shot of what you are seeing.
I'm not an HP employee.
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04-27-2017 08:06 AM
Well, I cannot find a version that shown as the posted screenshot. Verify Windows version
- Win + R. Open up the run command with the Win + R key combo.
- Launch winver. Simply type in winver into the run command text box and hit OK. That is it. You should now see a dialog screen revealing the OS build and registration information.
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04-27-2017 08:51 AM
Do not be frustrated. It is fairly easy to wipe out the things he has done by pressing F11 as soon as the start button is pressed. That will return the PC as new. Or read this on how to restore the Windows 10 system
Then you can start over
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