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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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beats laptop
Microsoft Windows 8.1 (64-bit)

i have a total of 3 usb inputs. 2 on the left side of laptop work. the other 1 on the right side (the 3.0 driver i believe) isnt working. i dont even get a "device not recognized" or anything. i remember it worked before using either my mouse or external hard drive. . laptop is about a year old. i never dropped it at all. 

 

I've also tried uninstalling every ubs driver in the device manager and then restarting computer. did not work.

i've unchecked "turn this driver off to save power"

i've tried updating the drivers

 i've tried multiple items on this usb slot to no avail

 

everything "looks" good but obviously their is something wrong. 

 

 

thank you, i look forward to your suggestings

6 REPLIES 6
HP Recommended

Open Device Manager, expand Universal Serial Bus controllers, open properties of USB 3.0 Host Controller, check Device Status and Events .

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here is the status:

 

0180000A
DN_DRIVER_LOADED
DN_STARTED
DN_NT_ENUMERATOR
DN_NT_DRIVER

 

 

 

here are the events

 

 

Device PCI\VEN_1022&DEV_7812&SUBSYS_22A8103C&REV_03\3&11583659&1&80 was configured.

Driver Name: usbxhci.inf
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Driver Date: 02/21/2014
Driver Version: 6.3.9600.17031
Driver Provider: Microsoft
Driver Section: Generic.Install.NT
Driver Rank: 0x802005
Matching Device Id: PCI\CC_0C0330
Outranked Drivers:
Device Updated: false

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Are you see something like Device Started ..? If not, put something to this USB and check once again.

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this is what i got when i put in an external hard drive

 

0180200A
DN_DRIVER_LOADED
DN_STARTED
DN_DISABLEABLE
DN_NT_ENUMERATOR
DN_NT_DRIVER

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does anyone have any solutions lol?

 

i'm starting to think its physically broken. I'm should clean the input for that usb driver.

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I have the same problem with the same error codes. 
I need help!!!! :Crying:

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