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farinmade
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Message 1 of 2
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vga problems how could i know

HP Recommended
504466-001 TX2 1340series
Microsoft Windows 8.1 (64-bit)
my laptop stop displaying.the hardware ram and rom are in good shape.what could be its problem
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WAWood
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Message 2 of 2
Flag Post
HP Recommended

@farinmade

 

Hello;

Allow me to welcome you to the HP forums!

 

Sorry, but we are not HP Tech Support; instead, this is just a community self-help forum staffed by vounteers. We have no way of diagnosing or repairing your PC from here. All we can do is provide links to troubleshooting steps that HP has written, and links to HP drivers.

Here are some troubleshooting steps you can try:  Sorry, but we are not HP Tech Support; instead, this is just a community self-help forum staffed by vounteers. We have no way of diagnosing or repairing your PC from here. All we can do is provide links to troubleshooting steps that HP has written, and links to HP drivers.

Here are some troubleshooting steps you can try: 

http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&as=true&SFS=tdoc

http://hp.dezide.com/ts/start.jsp?guide=DisplayissuesandTouchscreen.net&section=ccweb&as=true&SFS=td...

If those links don't diagnose or fix the problem, and your PC is still under the original HP one-year warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

If your PC is no longer under the original warranty, you can still contact HP Customer Support, but they will charge you a fee to put you in touch with HP Technical Support.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If you don't wish to pay to talk to HP Technical Support, your only recourse is to take the PC into an HP Service Center and have them look at it.

Here is a link with information on HP Service Centers: http://support.hp.com/us-en/document/c00372730?jumpid=reg_r1002_usen_c-001_title_r0004

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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