The HP Community is here for you.
11-01-2011 12:50 AM - edited 11-01-2011 12:57 AM
I have a pavilion notebook model G62-233NR windows 7 64bit, with a built in webcam. YouC am Software came bundled with it and was working. Now the webcam is not found by any of the video programs ei Skype, Youcam.. etc..
I also noticed the webcam doesn't appear in the device manager. I figure I need to reinstall a driver for it but not sure which driver to install. HP has the following drivers availble for my model but which one? If one of the drivers was labeled 'webcam' the task would be easy. I hope since tthe driver is missing in the device manager that installed a driver will fix the missing cam... I am concerned because I don't see a driver named 'webcam' in the list... but what else could the problem, how can I get the driver installed if thats the problem.
Solved! View Solution.
Re: webcam is not showing up in device manager
04-12-2013 02:39 AM
I got windows 7 , in the suggestion balk you type cmd
then you got a suggestion then you must do right click mouse and select as administrator. otherwise you will not be addministrator and you can not do the command.
11-01-2011 01:07 AM - last edited on 02-21-2017 03:34 PM by OscarFuentes
This is how to fix webcam problem under Windows 7
Hope this helps.
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
11-01-2011 02:28 PM
Sorry, I been down that route... close but no cigar!
Does any have the same problem I have and if so, how did you fix it?
Is there a driver to install or not????
03-20-2012 02:12 PM
Have exactly the same problem and also microphone won't pick up sound but with a Dv7
Same situation (Boyfriend in Denmark) so I understand how you're feeling
Tried that route as well and updating etc. with no success
Maybe connection loose inside the computer?
03-08-2013 08:26 AM
This is the fix for your problem, I had the same problem with packard bell.
Go to start and type cmd , but do it as administrator
Type in cmd
it takes a few minutes .
Then shut down your laptop , disconnect power , disconnect battery
wait 30 minutes .
Then boot your laptop now will the camera show in your device manager .
And is your problem fixed.
Then install your webcam software eventuallt update your driver if you find it.
Now you can enjoy your webcam
04-09-2013 06:19 PM
petrove's suggestion did the trick for me.
I ran the sfc /scannow in the command prompt (and it returned no errors), restarted, and now the webcam is showing up in the device manager. Honestly, it was a last ditch effort and I didn't hold out much hope for it working, but I tip my cap to you sir and admit I was wrong. Thank you for your help.
04-11-2013 08:28 AM
Steve, I tried the commend sfc /scannow in a cmd window but got the message
'must be an administrator running a console session in order to use the scf utility'
I checked my user account and I am the admininitrator. I checked the proityes of SFC and fouind that there are a limited things I can do, however I can't change any of the properties because they are all grayed out.
I'm about to google for more help, I just thought youd like to know where I'm at.
Interstingly, I started asking for support for my disabled webcam, and its hgteat to know that my problem hasn't been forgotten. Everyone... thanks for keeping up with this problem.
04-11-2013 06:52 PM
I tried the SCF command and other steps suggested. My cam still doesn't work. Odd thing is, on the windows troubleshooting website they mention... "If your computer came with an internal webcam, you shouldn’t have to install any drivers for it to work"... I do have a laptop, model G62. now isn't that odd???
For one thing, I guess thats why I don't see a driver in the manager and I can't find drivers to install.
Is there a swtich hidden somewhere that might be in the off porsition?