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HP dv6-1355dx Entertainment NB
Microsoft Windows 10 (64-bit)

I have not been able to find a solution for my issue.  Perhaps I am looking in the wrong place.  

 

Currently I am using a Synaptics V6.5.  My scroll will not work on any program or application pertaining to Windows 10.  It does work on other applications.  

 

Is there a solution for my problem?  If so can you direct me on where to go or advise me on what my next step should be.  

 

Kindest  Thanks!

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
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I am facing the same issue on my HP Pavilion 15-p045tx. I contacted HP support..they have only one answer to this problem "downgrade to windows 8.1"

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7 REPLIES 7
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Windows update found the newer Synaptics driver for me, you need a synaptics driver version 18 or higher for it to work properly.

 

I did not find one on your drivers page.

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Thank you!

 

Can you suggest where I can go to find these drivers?

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You can try this one, its for a different model and may not install. There is not one for your specific model yet.

 

http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405166&swItemId=ob_152050_1&swEnvOid=419...

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Thank you so much for helping me.

 

It appears that the driver I am running now is  

 

Synaptics SMBus Driver 19.0.12.95 

 

Synaptics Touchpad Driver 13.2.4.12 

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Thank you so much for helping me.   This has been very frustrating.  

 

It appears that the driver I am running now is  

 

        Synaptics SMBus Driver 19.0.12.95  

        Synaptics Touchpad Driver 13.2.4.12 

 

 

Do you think what you sent me will work in all applications?

 

Thanks again!

HP Recommended

I am facing the same issue on my HP Pavilion 15-p045tx. I contacted HP support..they have only one answer to this problem "downgrade to windows 8.1"

HP Recommended

Wow...

 

Thank you for helping me.  Should you find a solution please include me.  I will the same.

 

Thanks again

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