windows 11 activation error

[churan_jhatka]

I got this laptop with genuine windows 10. After i upgraded to windows 11enterprise which is what it automatically upgraded to, i have been getting activation error. How can i fix this?

"We can't activate windows on this device because you do not have a genuine license key. Error code: 0XC004C003"

[Echo_Lake]

@churan_jhatka

Thank you for posting on HP Support Community.
 

Don't worry! We are in your corner.

I understand that your HP notebook is not working correctly. I appreciate your efforts to try and resolve the issue. The last thing I can suggest try and restore the OS back to the factory default.

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[churan_jhatka]

I do not want to reset my machine. It will be a big hassle to reinstall and set it all up again. Also, If I had genuine windows 10, am I not eligible to upgrade to win 11? If so, why am I getting activation error?

[Echo_Lake]

@churan_jhatka

Windows 11 OS updates are pushed through windows update and the computers using windows OS will get the update notification automatically. 

Your getting this error due to an OS glitch, reinstalling the Windows OS will correct the issue. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[churan_jhatka]

Hello, I tried to reset the computer but it kept getting stuck. I following some articles online to troubleshoot but non helped. 

My laptop is not not even booting. I can hear the fan but the screen is blank.

I tried to update the BIOS and it looks like it it completed the process but then when it restarts it is still not booting. Please help.

[Echo_Lake]

@churan_jhatka

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. This requires remote assistance, please reach out to the https://www.hp.com/us-en/contact-hp/ww-phone-assist.html in your region for further troubleshooting steps.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!