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‎05-31-2017 07:50 PM

HP Recommended
Product: Envy TouchSmart 15-J0387X
Operating System: Microsoft Windows 8.1 (64-bit)

Hi, I've had a hard drive failure and the repairer has replaced it but my model has no Windows key imbedded in the motherboard.. I need the recovery media as it was pre installed on my laptop at purchase. HP have suggested I pay $90  for it but as most laptops have the key in the motherboard , I don't see why I should be charged for it.

2 REPLIES 2

‎05-31-2017 07:56 PM - edited ‎05-31-2017 07:58 PM

HP Recommended

 

The key isn't visible when you go into BIOS. Have you tried a tool to retrieve it? OEMKey will retrieve key for Windows 8 and Windows 10.

http://neosmart.net/OemKey/

 

Btw-your laptop had software on it to make Recovery Media. If you do not make it you have to order from HP and pay.

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‎05-31-2017 08:13 PM

HP Recommended
Thanks, I'll give this a try.
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