Solved: wireless replacement error 702 - HP Support Community

golia · ‎01-09-2015

Hi i bought a wireless card "intel centrino n1000" for my laptop but when i install it the pc gives me the message that it is incompatible with error 702. How i can fix it?

Mrstenter · ‎01-28-2015

Hey @golia ,

This part does not show in your data base, I would return the card.

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link to get the support number for your region. They will be happy to assist you immediately with the correct part to go with the Notebook.

Thanks.

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Mrstenter · ‎01-13-2015

Hi @golia ,

Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Pavilion g6-1359el Notebook and having issues with the startup. You could reset the BIOS with this document selecting the reloading the BIOS default settings. This might make the system look at your new Wireless card.

Please note remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues.

It shows me that this Wireless card is only supported with systems using UMA Motherboard and discrete graphics.

Page 13 of your Manual shows what Wireless cards are compatible with the system.

I would need the serial number to check what you have in your system. Please review the HP Privacy Statement . Then send it to me in a private message.

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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golia · ‎01-14-2015

Thanks for your help... I can give you all needed Friday when I come back to home. See you soon

Mrstenter · ‎01-16-2015

Hey @golia ,

If the new Wireless card is Intel Centrino Wireless-N 1030 + Bluetooth (802.11b/g/n) 631956-001- Intel Centrino Wireless-N 1000 (802.11b/g/n) 593530-001- these are compatible with your system.

If it is not seeing the card, could the card be damaged?

Did you try to restore the BIOS to defaults with the new Wireless card installed?

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:

I work on behalf of HP

golia · ‎01-17-2015

Hi i try to restore BIOS with intel centrino wireless card installed but when i start the system it gives me the message of error 702 before i can do anything

i'll show you the entire message

Mrstenter · ‎01-19-2015

Hey @golia ,

What is the Part number from the Wireless card?

Thanks.

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golia · ‎01-19-2015

Where can i find it?

Mrstenter · ‎01-19-2015

Hey @golia ,

It should be right on the Wireless card. Or on the order number of the part

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:

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golia · ‎01-20-2015

if you mean P/N it is 0V830N

golia · ‎01-24-2015

Hey Mrstenter

you still have not found a solution?

thanks a lot again for help

wireless replacement error 702

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