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‎08-19-2014 09:45 AM

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My brand new Pavilion x360 has a black screen. It has only been used a couple times since i bought it last month. I was in te middle of downloading an app and i closed the laptop and put it aside. i went back and opened it about 5 minutes later and there was a black screen, even though the power and caps lights were on.i turned it off and on a couple of times but that didnt work and the battery is built inside so i cannot remove it. I need help!!!

7 REPLIES 7

‎08-20-2014 11:58 AM - last edited on ‎07-24-2023 08:57 AM by

HP Recommended

Hi @Austingp16 

 

Welcome to the HP Support Forums!  Smiley Happy

 

I understand that after starting a download you closed your HP Pavilion x360 PC and now it will not boot up. I will try my best to help you with this issue. To better guide you, could you please tell me the full model or product number of your computer and the operating system that is running on it. Here are some guides for How Do I Find My Model Number or Product Number? and Which Windows operating system am I running?.

 

In the meantime, here is a document for Computer Does Not Start  that may have a solution for you.

 

I hope this helps, please let me know how it goes.

 

Thank you and have great day!

I worked on behalf of HP.
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‎09-08-2014 02:14 AM

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Not sure if you have resolved this issue yet but I started having the exact same problem. I just purchased my x360 2 weeks ago. It was recommended on another forum to turn the computer off and then hold down all four arrow keys while pressing the power button to turn on. I did this and to my shock it worked and my computer is operating normally at this time. (I just did this myself 15 minutes ago, so havent tested everything) I hope this works for you or anyone else having this problem.  Best of Luck!

 

‎09-30-2014 05:38 PM - edited ‎09-30-2014 05:47 PM

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Just tried the "turn off and hold arrow keys down" solution and it worked!

 

good thing, not having a removable external battery makes the normal "hard reboot" process dificult.

‎04-25-2015 11:43 PM

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You rock!!!! It worked! Thank you so much!

‎07-31-2015 01:24 PM - edited ‎07-31-2015 01:25 PM

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I try the power and arrow keys don't work for me

‎07-31-2015 02:05 PM

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ok mine is different the cpu not working anymore

‎08-31-2015 07:20 PM

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it worked!thanks alot(hp x360 pectre)windows 8.1

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