I lost my HP computer. Can HP help me find or track it ?

[IT_WinSec]

Question

I lost my HP computer.

Can HP help me find or track it ?

Direct Answer

HP as a vendor cannot assist you in finding lost or stolen devices (computers, printers, etc).

Officially HP cannot locate your computer. HP does not have such a technology built-into the device and does not have a record of locations.

If the thief was (is) a smart guy, chances for finding your lost or stolen computer are very very low. Computers may have their HDD replaced, their operating system changed/reinstalled, their network idenfiers changed, etc....

Additional Information:

1. First action (must do):

• Use a different PC or device. Login to your most important accounts and change your account passwords. These account may include social media, banking, govenment services, community services, bills, etc....
• Changing the password will prevent additional issues such as potential data loss or leakage, or authorized access,  identity theft, blackmailing, etc

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         2. Additional actions - here are some options you may try but chances are low :

• Report the incident to the local authorities as soon as possible
• Some HP business class devices (commerical class - Elitebook, Zbook, Probook) may ship with tracking software which can be used to track lost devices which were not password protected and which were turned on. Note that this software should have previously been configured to "call home" in case of an incident. If it hasn't been configured before, it is useless after the incident. The software is 3rd party even though distributed by HP with the operating system.
• Windows 10 also has tracking features built-in but they must be configured and enabled prior to an incident:

>> https://support.microsoft.com/en-us/help/11579/microsoft-account-find-and-lock-lost-windows-device

>> https://www.youtube.com/watch?v=tiGLEoUy8R4

I cannot stress this enough: the best way to avoid this situation is to take precautions ahead of time - use full disk encryption or file/folder encryption to keep your data safe, use HP security technologies

• In Windows >> https://www.howtogeek.com/234826/how-to-enable-full-disk-encryption-on-windows-10/
• HP BIOS enabled security features for business class devices >> http://h10032.www1.hp.com/ctg/Manual/c03453264.pdf

The best way to keep your laptop in your hands is to prevent it from falling into others' in the first place. After someone steals it, you're riding on luck if no preventative actions has been taken initially.

We would like to encourage you to post a new topic in the community so our member will be able to help you as well, here is the link to post.

[TryToDoMybest]

Hello

for business PC , HP has a carepack called "HP Tracking and Recovery Service, it relies on Absolute solution

You have to buy it before the computer is stolen because you have to activate Absolute LoJack code in HP BIOS , installing the software downloadable from Absolute Console . You get access to your Absolute Console when you but the HP Carepack.

Then you can manage your computer.

it depend of which level of service you bought , you can't avoid the theft but you can freeze the PC , wipe the hard disk and geo-locate it.

It could be difficult and in same case hard to recover the unit , if it's in crimanl hand , but at least you can delete your data and lock the computer. so other cant' use it.

bye

[mpaphi]

Local authorities found my laptop but i dont have the serial number and they need it for me to identify the product .all i have left is the charger .how can i get the serial number

[Thomas19771]

hmm did you save any paper work or the box the computer came in?

[Nazmul_soykot]

If i cant find or locate my device , i want to block my device . What's the process ???

[bj1758]

how do i replace me lost computer Ihad warranty

[Aschlukbier]

At the very least can HP not mark this serial # as stolen on their side? And revoke the warranty so that if the person who stole the computer or the person they sold the stolen computer to, tries to make a warranty claim or get support, it will at the very least be denied?

[Refilwe10]

Can HP help me locate my stolen laptop?

[tangerone1]

HP should allow notification that a serial number for one of its laptops belongs to a lost or stolen laptop.  It is ridiculous that HP does not allow this.  MS Windows Find My Computer does not work after 30 days.