• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
HP Recommended

Hello !

 

I try to upgrade and I get an error during the process: "ERROR:Soundstation 2W detection failed"

 

After that nothing happen.

 

After 2 hours of inactivity , I have powered OFF the device by removing the battery (I know I shouldn't do it but...) and when I restart it I have the message "USB download ready".

I try to restart the procedure but it's the same problem.

 

What can I do ??

 

Thank You in advance.

 

Chris.

 

 

2 REPLIES 2
HP Recommended

Hello, 

 

You should contact your local support and see if there is anything they can do for you.  

HP Recommended

I'm a radio-technician.

 

Is there something I can do inside the device, directly on the motherbaord ? (hard reset, etc.)

 

The device isn't on warranty anymore.

 

Thanks.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.