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How to use the webOS Doctor on the TouchPad

[ Edited ]

How to Doctor an HP TouchPad (reflash the ROM)

On your Touchpad be sure to have:

USB cable. The battery is charged to at least 30%.


Windows 7, Windows XP, Windows Vista Available USB port (not a hub or secondary port). Java 1.5 or later is installed. If you are not sure about what version of Java you have, or even if Java is installed, go to and click the Do I have Java? link to install the latest version of Java. 210MB of storage space. Internet connection.

Miscellaneous Info:

The update process will take approximately 15 minutes. During this process, your device will not be available for use.

Downloading webOS Doctor

Download webOS Doctor on your desktop computer. If you have a webOS profile, get it from

If not, check the webOS Internals page:

Get your TouchPad ready to update

Hold the Power Button for several seconds until a menu appears. Tap Shut Down to completely power down your device.

Running webOS Doctor

Double-click the file that was downloaded to run webOS Doctor. Follow the on screen directions up until you are asked to connect your device. Select the language you selected on your device, and click Next. Confirm your language choice. Click Accept to accept the terms of use. Click Next. webOS Doctor checks your system. BE PATIENT! I've seen this part take a few minutes to complete. After webOS Doctor finishes checking your system, you will be asked to connect your device.

Connecting your device and finishing the webOS Doctor update

Connect your device to your computer using the USB cable. You must connect your device directly to your computer, not through a USB hub or other intermediate device. Now the tricky part. Hold the Volume Up button on the device and insert the USB cable. After the large USB symbol appears on screen, let go of the Volume Up button. If you see the HP logo instead of the large USB symbol, you may have let go of the Volume Up button prematurely. If this occurred , wait until your device boots up, shut down your device and then repeat step 2. Windows will find your device and may offer to install two different drivers. When asked to install drivers of OMAP, select No, not at this time. When asked to install drivers for Palm Novacom (bootie), select Yes and let the drivers install. This may take a while. Once the drivers have been installed, the Next button will become available in webOS Doctor. Click Next. Do not disconnect your device from the computer during the update process. When the Reset Complete screen appears, click Done. Wait a few minutes for your device to reset. You're done!


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