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‎09-12-2022 03:29 AM

HP Recommended

I connected my microsoft tenant to a Poly account called 'Sonny Schincaglia'. I then deleted the 'Sonny Schincaglia' account and created the new Poly account 'Ascona-Locarno'.

I deleted the 'Poly Integration Directory' application on our Microsoft tenant.

Now I am unable to activate the synchronisation with the account "Ascona-Locarno" with our Microsoft tenant. The error is:


There was an error loading the data: [GraphQL] Microsoft tenant already claimed by another Lens tenant

 

I think the problem is due to the fact that I did not disable the integration in the first 'Sonny Schincaglia' account before deleting it from the poly administrative dashboard.

 

How can I solve this problem? Do I have to give up the AD integration with our tenant forever?

1 REPLY 1

‎10-05-2022 03:08 AM

HP Recommended

For all those who will receive this error, I was only able to solve it by contacting Poly support.

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