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‎06-12-2024 02:19 PM

HP Recommended
Product: Voyager FOCUS2 M

BT700 stopped connecting .... It's only a few days old. 

1 REPLY 1

‎06-12-2024 02:39 PM

HP Recommended

Hi @CurryD, Welcome to Poly HP Support Community.  

 

Please follow the below troubleshooting steps and test the BT700.

 

Kindly connect the BT700 to a different port, and if you are using any dock station, kindly connect the BT700 directly to the PC.

 

Kindly verify and update the firmware of the Bt700 using a poly lens on the PC.

 

Kindly select the "pair new device" option in the poly lens application and make sure the headset is also in pairing mode.
 

Please reset the headset as well using poly lens application and test the BT700

 

Kindly follow the instruction of the user guide to pair the headset and below is the link for User guide.

Overview (hp.com)

 

If the issue still persists, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly

  
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving kudos, thumbs up, or thumbs up and marking my post as an accepted solution.

 

Regards,

Salman

I'm an HP Employee.


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