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‎02-02-2022 07:47 AM

HP Recommended

When attempting to log in to Lens desktop with our Microsoft account, I'm able to successfully complete the MS login, but then I just get a blank screen in the Lens login window. See attached screenshot. Seemingly there is not a valid redirect URL to send the client back to Lens after auth. Is this a config issue with our Lens tenant?

5 REPLIES 5

‎02-02-2022 07:51 AM

HP Recommended

We are able to successfully log in to the Lens web portal with MS accounts as admins and as users to download the Lens client.

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‎03-26-2022 09:03 AM

HP Recommended

I'm having the same problem .. which is really annoying .. I noticed that if I close the app completely and I open again and try really quick to go in settings and account and login, sometimes I will see the login page, then I try to log with google and it freeze like that on the screen not going pass that.

 

The remaining times I have just a blank screen at the minute I click on login

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‎05-27-2022 09:45 AM

HP Recommended

Try this fix:

 

https://www.poly.com/ch/fr/support/knowledge-base/kb-article-page?lang=en_US&urlName=Lens-not-starti...

 

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‎03-08-2023 01:49 PM

HP Recommended

Fix doesnt work on my system, installation of the redistributable fails due to a newer version already being installed.

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‎03-09-2023 12:45 AM

HP Recommended

 Hello Aaron, redistributable are there in several versions and some version are not a full package.
This can happen when a other application install the specific redistributable which is not a full version.

You can try to remove the current redistributable and install the redistributable in the proposed fix.
And then update this redistributable to the latest version using Windows update for example.


Hope that this can work for you.

BR, Beyond Conference

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