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‎02-26-2026 10:36 AM

HP Recommended

The left earbud on the poly headset will not make any sound. It is working where I can change music songs, or it will show that it’s charging, but there’s no volume coming out

1 REPLY 1

‎02-26-2026 12:47 PM

HP Recommended

Hello @Jennifer1203R , Welcome to the HP Poly Support Community.

 

Thank you for reaching out regarding your Poly device.
 

We truly appreciate the opportunity to assist you and are committed to helping you find the right solution.
 

To better understand your concern and provide accurate guidance, could you please confirm the exact model of your device? Specifically, let us know whether you are using the Voyager Free 60 or the Voyager Free 30 series.
 

Once we have this information, we’ll be able to support you more effectively. We look forward to your response and are happy to assist further.

 

Take care and have an amazing day!

 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

 

Regards,

Salman

 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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