Login to Polycom Cloud Service Administration - email vs 365

[Adam_in_DC]

I recently created a new Active Directory login for my Poly reseller.  Since our AD syncs with 365 - the user now exists in 365 as an unlicensed user.

Let's call this user:  polyreseller@company.com

As an admin for Cloud Admin - https://console.plcm.cloud/ - I add polyreseller@company.com as another admin.  I want my Poly Reseller to be able to properly setup and configure 3 new Trios for RealConnect in our environment without coming to me all the time.  

Then, to validate this works, I start a browser in incognito mode - Edge, Chrome or Firefox.  Doesn't matter.  The first thing I do is login to Office 365 using my new user credentials for polyreseller@company.com.  This is successful.    

Then, in the same incognito session, I go to https://console.plcm.cloud/ and enter polyreseller@company.com  Since it's the first time for this admin user, I go through an activation process and continue through.  Here's the problem.  If I login with traditional login and password, I gain proper access to the portal.  If, instead, I choose Microsoft Authentication, I receive a warning that I have no admin access - even though I'm authenticating using the same email address and am logged into 365 in the same incognito session.  

Obviously - using the traditional login/password combo is the only way to go for this new user.

But, if I want polyreseller@company.com to be able to login to the One Touch Dial console at https://otd.plcm.vc/dashboard the only authentication option is Office 365 authentication.  No option is given for pure login name and password.  And with this case, even though polyreseller@company.com has been granted otd access, it is denied.  Thus, I cannot give my reseller sufficient access to configure and troubleshoot issues themselves.  

One final note - in the Cloud admin portal - you are given a choice for "Authentication Providers."  I chose the Built In Authentication Provider of Office 365.  I wouldn't know how to create any others.  

It greatly concerns me that I only have one working email address that works with the otd portal.  Any others I create do not work - since the otd portal works only on 365 authentication. 

I assume I'll need to put in a ticket with Support for some back-end issue.  But would appreciate any other information around this issue.  

Thanks.