Poly Lens - AlertInfo setup for Auto Answer

[danstl]

We are looking at Poly Lens and we can not seem to find a way to setup our AlertInfo  Auto Answer for our devices.  In the documentation is says this:

https://docs.poly.com/bundle/ucs-ag-current/page/intercom-calls-parameters.html

But in the Poly Lens feature configurations there is no way to configure this functionality.

We also can not find any way to add custom provisioning information related to this.

We need to be able to add this:

<voIpProt.SIP.alertInfo voIpProt.SIP.alertInfo.1.class="4" voIpProt.SIP.alertInfo.1.value="Ring Answer" voIpProt.SIP.alertInfo.2.class="3" voIpProt.SIP.alertInfo.2.value="Auto Answer">
</voIpProt.SIP.alertInfo>

But we are unsure on how to do this

[Meghana_10]

Hello @danstl, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly device.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please let me know the make and model of the Poly device so that I can assist you further?

Take care and have an amazing day! 

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Regards,

Meghana

[danstl]

We are currently working with the Poly VVX250.

We just can't find any place in the polylens configurations to actually setup the appropriate settings that we could use the "Auto Answer" feature when adding the SIP header of Alert-Info=Auto Answer from our PBX.  This works on our older ip335, ipxxx series devices, and seems to work on the vvx250 devices as well if you can provision the following alertinfo settings...  But there does not seem to be any way to accomplish this with polylens?

<voIpProt.SIP.alertInfo voIpProt.SIP.alertInfo.1.class="4" voIpProt.SIP.alertInfo.1.value="Ring Answer" voIpProt.SIP.alertInfo.2.class="3" voIpProt.SIP.alertInfo.2.value="Auto Answer">
</voIpProt.SIP.alertInfo>

[Meghana_10]

@danstl Welcome to the HP Support Community! 

We're here to help you tackle the issue. Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards, 
Meghana